A woman has received £17,500 after claiming a Wigston dentist left her in “excruciating pain”.
Samantha Mills had a recurring pain her mouth which she says, led to years of “distress” and a long-awaited holiday ruined.
Her case representatives from the Dental Law Partnership alleged her dentist “failed to treat infections and performed substandard root canal treatment” – a claim Samatha’s dentist denies.
The 54-year-old now says she will need implants to replace missing teeth – but has become “terrified” of visiting the dentist.
Dentist Dr Habib Akram made an out of court settlement to Ms Mills, though liability has not been admitted.
Ms Mills visited Dr Akram at Hallcross Dental Practice in Wigston between 2004 and 2016 where she alleges the poor treatment took place.
She told LeicestershireLive: “It all started with a recurring pain in my mouth. I mentioned it to Dr Akram a few times, but he didn’t seem particularly concerned.
“But the pain didn’t stop, and I ended up having fillings placed, but they still didn’t stop the pain.”
The learning support assistant said she was really looking forward to her first ever trip abroad with her family at the time and wanted to make sure the pain was gone beforehand.
According to her, she visited Dr Akram again and was told the best option would be crowns.
Ms Mills, who agreed to go ahead with the treatment, said: “I didn’t want to look like a metal mickey with metal crowns, so I opted for the more expensive option.
“I let Dr Akram go ahead and prepare my teeth for the crowns. But that evening, the moment the anaesthetic wore off I was in so much pain, I couldn’t sleep.
“That was a Friday and I had to wait until Monday to call the dentist back.”
The 54-year-old added: “Monday couldn’t have come quicker but when I saw Dr Akram I felt like we were going backwards and forwards.
“I knew where the pain was but he kept implying it was in a different place.
“Obviously, you trust your dentist as a professional to fix problems like this, so I agreed to the root canal treatment he suggested hoping it would end my problems. At this point I still trusted Dr Akram.
“But weeks later I was still in so much pain. I saw a different dentist and was in tears in the chair. I had a tooth extracted and was prescribed antibiotics, this was my fourth course!”
Ms Mills says at this time, she got an appointment with a specialist at the hospital where she had further tests.
She added: “After my scan, they told me the majority of my problems were due to a long standing infection that had never been treated.
“I was prescribed strong antibiotics, which put a real dampener on my holiday I’d been so looking forward to. Of course, the holiday was only one small thing in comparison to the never ending pain and dental appointments I’d had to go to.”
The woman said she then received “extensive corrective treatment”.
She said: “It was horrible. I had a root canal again, I was distraught. A year or so later, I was still getting lumps on my gums and I saw a different dentist who told me my root canal treatment hadn’t been done properly and this caused infection.
“This ultimately meant the loss of my tooth and more money on corrective treatment.”
Lawyers from the Dental Law Partnership claim that Ms Mills’ dental records showed poor treatment by Dr Akram.
A spokesperson for the Dental Law Partnership said, in their opinion: “Analysis of her dental records revealed that Dr Akram had failed to treat Ms Mills infection, had performed substandard root canal treatment and had failed to fit a crown properly. This led to the ongoing issues and pain she experienced, including losing a tooth and the need for repeat root canal treatment.”
Ms Mills added: “It’s not just the money that’s the problem, it’s the pain and time and mental distress this whole ordeal has caused me.
“I am now terrified of the dentist. I will need implants in the future to hide the spaces I am now left with, but at the moment I cannot bring myself to even think about going back to a dentist.
“The mental distress this has caused me has impacted my whole family too.”
Dentist Dr Habib Akram told LeicestershireLive: “Mrs Mills was an excellent patient whom I treated for over 15 years.
“I was disappointed when she chose to adopt this route after an isolated episode with a problematic tooth, however, due to our professional standards code, I am unable to present my side of the story.
“I wish her the very best for the future.”
Kyle Padley, of the Dental Law Partnership, claimed: “The distress and pain our client has experienced was completely unnecessary.
“If the dentist had carried out adequate treatment in the first place, her problems could have been avoided.”
The Dental Law Partnership took on Mrs Mills’ case in 2018. It was settled this year, in 2021 when the dentist paid £17,500 in an out of court settlement.
The dentist did not admit liability.